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Free Standard Shipping on orders over $75.

Standard AusPost Shipping: $9.90
Express AusPost Shipping $14.90

Express Shipping is $9.90 on orders over $75.

We strive to ship same day if ordered before 11am AWST.

We ship all orders with Australia Post. We do not use Sendle.

Please refer to our Shipping Policy for more information.

If you are not happy with your coffee, we will replace it or refund it.

Non-coffee products are subject to a 30 day return period, when damaged or missing components.

Please refer to our Refund Policy for more information

Pick up is available from:

3/9 Pearson Way, Osborne Park, 6017

Monday to Thursday, 7:30am to 2pm.

We aim for same-day dispatch for orders placed before 11 AM (Western Australia Standard Time). If same-day dispatch isn’t possible, your order will ship the next business day.

All orders are processed within 2 business days (excluding weekends and holidays) after you receive your order confirmation email. Once your order has shipped, you’ll receive a notification with tracking information.

For pickup orders, you’ll receive an “Order Ready” email with pickup instructions. Pickup location: 9 Pearson Way, Osborne Park. Please check the email for operating hours.

If your order has not arrived within 10 business days from the shipping date, please contact us at hello@brightside.coffee, and we’ll investigate.

You can view and track your orders via the shippping confirmation email that we will send you once the order is shipped.

You can also navigate to your profile in the top right, to see your orders and tracking.

Returns Policy for Non-Roasted Products
We offer a 30-day return policy for non-roasted coffee products, including green coffee and coffee equipment. You have 30 days from receiving your item to request a return.

Satisfaction Guarantee for Roasted Coffee
If a roasted coffee order doesn’t meet your expectations, we’ll replace it with another selection from our range. If you’re still unsatisfied, we’ll provide a refund. Our coffee selection changes regularly with each harvest, ensuring a broad range of options, so we’re confident there’s a coffee you’ll love.

Returns Process
To initiate a return, please email hello@brightside.coffee. Once your return is accepted, we’ll provide a return shipping label along with instructions on how to send your item back. For any questions regarding returns, feel free to reach out to us.