Refund policy

Brightside Coffee Refund & Returns Policy

At Brightside Coffee, your satisfaction is our priority. We’re committed to delivering quality coffee and a great experience – so if something’s not quite right, we’ll make it right.

Satisfaction Guarantee on Roasted Coffee

We offer a Satisfaction Guarantee on all our roasted coffee. If you try a coffee from our range and it doesn’t meet your expectations, we’re happy to offer a replacement from our line-up of unique coffees, or a full refund if you’re still not satisfied.

Our selection of coffees is constantly evolving with the seasons and harvests, ensuring there’s something for everyone. However, if you find a coffee isn’t to your taste, just let us know, and we’ll take care of the rest.

To request a replacement or refund, please contact us at hello@brightside.coffee. Our team will be thrilled to assist you.

Returns on Non-Roasted Products

We have a 30-day return policy for non-roasted coffee products, including coffee equipment. You have 30 days from the date of receiving your item to request a return. Goods must be in new condition and unopened for a refund.

To initiate a return, email us at hello@brightside.coffee. Once your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon receipt. If any item is defective, damaged, or incorrect, contact us right away at hello@brightside.coffee, so we can assess the issue and make it right.

Refund Policy

Our refund policy is rooted in good faith and may require the product to be returned to us.

Thank you for being part of the Brightside – we look forward to making every coffee experience an exceptional one!