Brightside Coffee FAQ

Start with the Blend Taster Bundle. It's four 250g bags of our blends (Good Times, Scallywag, Happy Chap and Among Friends), so you can taste your way to a favourite. If you'd rather pick one bag, The Good Times Blend is our best seller. It's sweet, creamy and chocolatey, and it works with any milk.

Any of our blends. The Good Times is sweet, creamy and easy-going. The Scallywag is our dark roast, bold and intense with dark chocolate. The Among Friends is rich and complex, with enough punch to cut through milk.

The Happy Chap. It's lightly roasted, sweet and fruity, and great as an espresso or long black. Our single origins are worth drinking black too, because that's where you taste what makes each farm different.

A blend combines coffees from different origins so it tastes the same all year. We have four, each built for a different taste. A single origin comes from one farm, cooperative or region, so it tastes like that place, and our line-up changes with the harvests.

Espresso roast is roasted a little longer to build the body and sweetness that suit an espresso machine or stovetop. Filter roast is roasted lighter to keep the brighter, fruitier flavours for pour over, AeroPress and plunger. You can brew either however you like, but each tastes best made the way it was roasted for.

Yes. The Surprisingly Good Swiss Water Decaf is decaffeinated with the chemical-free Swiss Water Process and roasted for espresso. It tastes of sweet red apple, dark chocolate and a hint of cinnamon.

Our filter roast range. These are very lightly roasted single origins, with releases such as a Kenyan peaberry, a washed Ethiopian from Yirgacheffe and a Brazilian Gesha. For a regular supply, the Single Origin Filter Roast Subscription delivers freshly roasted single origins we've picked.

It means the coffee scored 80 or more out of 100 when graded to the Specialty Coffee Association standard. All our coffees are 80+, and most sit between 83 and 86.

Pick how you brew and we'll grind to suit: espresso, stovetop, plunger, pour over or AeroPress. Got a grinder? Choose whole beans. They stay fresh longest.

Whole beans, in any of our espresso roasts.

Our blends come in 250g, 500g and 1kg bags, or a 250g metal tin (whole beans only). Sizes for each single origin are listed on its product page.

No. We sell whole bean and ground coffee only.

Keep it in its sealed bag, away from heat, light, moisture and air. The one-way valve on the bag lets gas out without letting oxygen in. Skip the fridge once the bag is open, because coffee absorbs moisture and smells. Only take out what you're about to grind.

Coffee tastes best in the first four weeks or so after roasting and slowly fades after that. Whole beans hold their flavour longer than ground coffee, so if you buy pre-ground, order smaller bags more often.

Bitter usually means over-extracted: the grind is too fine, the water too hot or the brew too long. Sour usually means under-extracted: too coarse, too quick or not hot enough. Change one thing at a time. Our How to Coffee page walks you through it.

Yes. There are guides for plunger, AeroPress, stovetop and pour over on the How to Coffee page.

Very. We roast to order, so everything we send was roasted within three business days of dispatch. We aim to roast and ship on the same or next day.

Yes. Every batch is roasted in-house at our roastery in Osborne Park, Perth. We don't outsource roasting to anyone.

No. It's 100% specialty grade coffee with no added flavours.

Shipping is free on orders over $75 and on every subscription. Under $75, standard shipping is $9.90 and express is $14.90. Over $75, you can upgrade to express for $9.90.

Standard shipping takes 3 to 7 business days and express takes 1 to 3, depending on where you are in Australia. These are Australia Post's delivery estimates.

Orders placed before 11am Perth time (AWST), Monday to Friday, go out the same day. After that, they ship the next business day. The roastery is closed to visitors on Fridays, but we still roast and ship.

Australia Post or StarTrack, and occasionally TNT Express for bulky orders. We don't use Sendle, Fastway or CouriersPlease.

Not at the moment. We ship Australia-wide only.

Yes. Choose pickup at checkout and we'll email you when it's ready to collect from 3/9 Pearson Way, Osborne Park.

You'll get an email with a tracking number when your order ships. Tracking can take up to 48 hours to update. You can also look under Track my order in your account.

If it's been more than 10 business days since it shipped, email hello@brightside.coffee with your name and order number and we'll chase it. Not sure before then? Email us anyway and we'll check.

Subscribe to any coffee or bundle and you save 10% on every delivery, with free shipping every time. Choose a delivery every 1, 2, 3, 4, 6, 8 or 12 weeks. No codes needed.

Yes, and you don't need to cancel and start again. Go to Manage my Subscription in your account to pause, skip a delivery, swap coffees or change how often it comes.

Yes. There's no lock-in. Cancel from your account whenever you like.

Yes. Bundle boxes get the same 10% off and free shipping.

Bundles cost less than buying the same bags separately. The Taster Bundle saves $17, the Favourites Bundle saves $32 and the Stock-Up Bundle saves $39. No code needed.

Yes. Use the code FLIPPNSHIPPN at checkout for free standard shipping on your first Taster Bundle. It works once per customer.

The Taster Bundle is four 250g bags, either our four blends or four current single origins. The Favourites Bundle is our five most re-ordered coffees, 1.75kg in total: Good Times and Scallywag at 500g each, plus Among Friends, Golden Hour and First Light at 250g each. The Stock-Up Bundle is four 500g bags of blends or single origins.

Not at the moment. Each bundle comes as listed.

From farms and cooperatives in countries including Brazil, Colombia, Ethiopia, Kenya, Burundi and Papua New Guinea. We buy through Australian importers who meet our sourcing rules: specialty grade coffee, no child labour, no slave labour, and sustainable farming wherever practical. Each product page names the farm, cooperative or region.

Yes. We pay premium prices for traceable, specialty grade coffee, so the people who grew it are paid fairly. Read more about how we source.

Some of our coffees are certified organic or Fairtrade Organic, but that isn't how we choose them. What we care about is carefully sourced coffee from traceable programs, farms and cooperatives. Every coffee we sell is specialty grade, scoring 80 or more out of 100.

Our bags and tins come from EcoBarista, and the tins are made to be reused. Orders ship in recyclable cardboard boxes whenever possible.

Every coffee ships with the Brightside Guarantee. If you've given it a fair crack and it hasn't made your morning, email hello@brightside.coffee. We'll swap it for something that will, or refund it.

Email hello@brightside.coffee as soon as you can and we'll make it right.

Yes. Non-coffee products such as equipment can be returned within 30 days if they're new and unopened. Email us first and we'll send a return label.

Brightside was founded in Perth in 2022 by Matt and Edith. Today Matt, Justin, Alex and Sam run the roastery day to day.

At 3/9 Pearson Way, Osborne Park WA 6017, in Perth. We roast everything there.

Yes. The roastery is open to the public Monday to Thursday, 7:30am to 2pm. We're closed to visitors on Fridays, weekends and public holidays.

Online here, at our roastery, and at select independent grocery stores around Western Australia.

Yes. See our wholesale page.

Email hello@brightside.coffee or use the contact form. We reply within one business day.